Refund policy

Please read carefuly to understand our returns & refunds Policy before making your purchase. Any completed purchase will assume that you have read and agreed to our website terms and conditions, including this return/refund policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify it for you right away. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges / Credits
Should an item arrive that you are not satisfied with, please contact our team immediately so that we can work with you to make it right. 
An exchange or credit may be offered, and is 100% at the discretion of Wine Cheese Direct. 

Refunds
Refunds will only be offered if an exchange or credit can not be given. 
All products must be returned to us in a good condition for a refund to be processed.